This month, we’re recognizing the outstanding efforts of Brackett Brock, Jason Eastwood, Terrie Robinson, and Krista Wilson
 
Ron Harry at American Security & Fire wanted to recognize Brackett Brock, telling us that: “… each employee who has dealt with him has mentioned how helpful he is. He’s knowledgeable and friendly. He exhibits great patience and a desire to help.”
 

Jason Eastwood
 
John Haight at Wyndham Worldwide recognized the outstanding technical support he received from Jason, saying: “Here at the Wyndham Hotel, we appreciate outstanding service. Jason was able to help me troubleshoot an install of an intrusion device. I was getting frustrated as I was wiring up someone else’s mess and could not figure out what they had done. I was able to use my meter [to figure] out which wires were which after the change with very easy-to-understand instructions. The install is complete and everyone is happy – and that is the outcome provided by your very knowledgeable employee … I will buy your product in the future knowing that I will get great quality support along with a solid product, and I will recommend your product to the Wyndham Worldwide Corporation, as well as our other chains. Thanks again for some great support.”
 

Terrie Robinson
 
Terrie was nominated by Chris Ipiotis at Security & Access Systems, who tells us: “On a recent government project, we needed a part that was new to the line and decided to call customer service to review the possible part numbers and availability. The project was out of town, and we were running out of time. After explaining the issue to Terrie, she researched the part number and availability, determined the official part number and availability, and got the information back to us on the same day. The success for this phase of the project was dependent on the correct parts; otherwise, a big percentage of the project labor cost for this phase would have been lost. It sometimes takes that extra effort, and I want to commend Terrie for her accuracy and performance.”
 
 

Krista Wilson
 
Krista was commended by Lloyd Apricio here at Bosch, who said: “I was speaking to Krista about a few orders, and I happened to mention to her a dilemma I was involved in with a customer who had a special request. Without making any promises, Krista volunteered to check and see what she could do.  Within about one hour, I had the information the customer needed – which put them in much better spirits and enabled them to enjoy the holiday! Much thanks to Krista for taking care of this issue and helping out …”
 
Have you had a stellar experience with a Bosch Customer Service team member? We want to recognize, reward, and celebrate team members who are creative, take initiative to find solutions, and exceed customer expectations. You can nominate any member of the Customer Service and Sales Support team by filling out a nomination form and e-mailing it to security.sales@us.bosch.com. To learn more about the program or to download a nomination form, click here.
 
We appreciate your feedback on any job well done – please help us acknowledge the Bosch associates who make your day a little brighter!