We thought
you’d like to learn a little more about James after a customer sent us a
glowing review that said (in part):
I am a long-time, loyal customer
with a substantial investment in various Bosch security products. I was so impressed by my experience with
your employee that I felt sufficiently motivated to write ... When I asked my technical questions, the
responses that I received were all well worded, concise and easy to understand. The product knowledge demonstrated regarding
the various cameras being discussed was quite evident. Mr. Diffenderfer used his ability to cite
exact specifications quickly and effortlessly in order to compare functionality
questions. If I needed some further
clarification or explanation I was treated politely with patience and given
some appropriate examples that demonstrated to me that I was talking with
someone that had a strong grasp and working knowledge of the subject that I was
asking about. I was also pleased to be
offered information and specific informative e-mails that would enable me to
learn about other new or current alternative Bosch products that could better
and more effectively serve my security needs.
At the conclusion of my conversation
with Mr. Diffenderfer, I was confident and convinced that my numerous ongoing
recommendations to my friends and associates regarding their selection of Bosch
security products would prove to be sound and well-founded advice. My belief is that those whom I have
influenced to choose to purchase Bosch security products will not have any
regrets. Many have thanked me for my
wisdom in advising them to try what I have found to be a superior product line
capable of overshadowing the competition.
I credit your employee, Mr. James Diffenderfer, with my continued and
strongly reinforced belief that Bosch security products are the “Right Choice”,
not just because they are superior, but also because they are supported by a
qualified, talented well-informed technical staff. My hope is that you will ensure that Mr. Diffenderfer is
recognized/rewarded for being such an exemplary employee for conducting himself
in a manner that reflects such a highly favorable company image.
In addition
to being an exemplary employee, James enjoys rock music, sports, video games, cars,
and motorcycles. Here are few more details …
Years in the IT industry: 7
Favorite customer story: The 11:00 a.m. to 8:00 p.m. shift
in Tech Support can be challenging – and one night, I had a customer call
around 7:00 p.m. I assisted him until close to 8:30, and he was so grateful
that I worked past the end of my shift (and continued to be patient with him)
that he sent a letter to my managers.
Favorite Bosch product: VIDOS
The best part of your day at Bosch: Having a distraught customer call
and by the end of the call, they are relieved and thankful. (And of course I
would be lying if I didn’t say lunch was one of the best parts!)
What is the most rewarding aspect of
your job? Helping
people resolve their issues, whether they’ve been having trouble for days or
just a few minutes.
Little-known fact: I was homeschooled until 9th
grade.
Favorite book: Angels and Demons by Dan Brown
Favorite quote: In order to succeed, your desire
for success should be greater than your fear of failure.
Best advice you’ve ever been given: Never regret, but always learn
from your mistakes and press forward.
